TERMS AND CONDITIONS
Acceptance of Rules of Procedure
Booking accommodation at the Park Hotel REGINA implies the acceptance of these rules of procedure. The reservee is personally responsible for this, including the people accompanying him/her.
Rates
The prices are expressed in euros and are intended for the booked accommodation and for the requested period.
The agreed price includes consumption (electricity, water, towels, and bed linen) and, where provided, the meals indicated (breakfast or other). We reserve the right to change the published prices of our accommodations at any time and without notice. However, the price agreed at the time of booking (excluding any extras) will not be changed under any circumstances, and for the offers/quotations will be valid until the date of validity.
Booking procedure
You can make a reservation online using the booking system on our company website.
To confirm the reservation, you must provide personal data, a telephone number, an e-mail address, the holiday period, the number of people and the details of a valid credit card, which will be held to guarantee the reservation in accordance with our cancellation policy. The Park Hotel REGINA reserves the right to carry out the pre-authorization.
In the event that you do not wish to communicate your credit card details on our website or in any other way, the reservation will be confirmed upon the payment of a deposit (50% of the total amount for reservations with a flexible rate, or at least the first night , or 100% for reservations with a NON-refundable rate) to be paid via bank transfer to:
Bank: MONTE DEI PASCHI DI SIENA
IBAN: IT66A0103070091000000412373
BIC: PASCITMMFOR
Account: REGINA S.a.s.
The conditions relating to cancellation and pre-payment vary according to the type of accommodation. Please check which conditions apply before selecting an option. The reservation balance must be paid upon the expiry of the free cancellation terms via bank transfer, or by charging the reservee’s credit card.
In the event of a reservation without a credit card as a payment guarantee, or for a number of rooms equal to or greater than three, a non-refundable confirmation deposit of 50% of the amount of the reservation is required.
N.B.: In the event of a bank transfer, the guest has 2 working days to pay the deposit, whereas the balance must be credited to us at least ten days before the arrival. (e.g., If the arrival is scheduled for June 15th, the transfer to our account must be available on June 5th).
In the event of a non-refundable rate, the full amount must be paid in advance via credit card or via bank transfer. If the above-mentioned deadlines are not respected, the reservation will be automatically cancelled and the accommodation will be made available for new requests. Should you have any doubts on how to use the online booking system, you can request price estimates and information by writing an email to [email protected].
Cancellation penalty
Reservations cancelled within the terms of free cancellation, if applicable, do not incur any charges; therefore, any pre-authorization will be cancelled. Cancellations made after such terms, will result in the charge of the full amount of the reservation.
In the event of early departure, the entire agreed booking amount will be retained. In the event of a discounted, non-refundable rate, no amount will be refunded in any case.
If within the established terms, the reservation must be modified or cancelled in writing by sending an e-mail to [email protected], and must be confirmed in writing by the Park Hotel REGINA.
Occurrence of accommodation unavailability
Should force majeure prevent the booked accommodation from being made available to guests, the Park Hotel REGINA reserves the right to assign another accommodation with similar or superior characteristics at the same price, or, in extreme cases, to cancel the reservation, reimbursing the guest the amount paid without the latter being able to make further claims for compensation for any reason. It should be noted that, other than what you have paid, nothing else will be reimbursed or compensated, and therefore no request for compensation will be considered.
Arrival - Balance - Security Deposit
On the day of arrival, the accommodation can be made available from 3:00 pm.
Upon arrival, guests must show a valid identity document. If valid documents are not presented, the reservation will be cancelled, and the entire amount paid will be retained.
On site we accept the following payment methods for any optional services:
- cash;
- credit cards (Visa, Mastercard, Carta Sì, Bancomat).
Departure
On the day of departure, the guest is required to leave the accommodation or occupied accommodations by 11:30 pm, unless agreed otherwise. Any damage caused to the property, furnishings or furniture must be compensated.
Breakfast
Breakfast, if provided, is served from 08:00 am to 11:00 pm. Breakfast includes hot and cold, sweet and savoury foods, fruit, vegetables, yoghurt, cheese, cold cuts, eggs, jam, honey, hot drinks (coffee, tea, herbal tea, latte, etc.) and cold drinks (extracts, fruit juices, cold tea, flavoured mineral water) and anything else that makes the first meal of the day more appetising. It is the guest's obligation to inform the Cecina Beach Hotel of any personal food allergies or intolerances, including those of the people travelling with him/her.
Animals
Pets are welcome; they are not allowed to enter the breakfast room and the pool area. There is a supplement of €. 15,00 per room/stay.
Rules during the stay
We kindly ask you to check the efficiency of the accommodation and to notify us of any anomalies or deficiencies within and no later than 24 hours after your arrival.
Making copies of room keys is strictly forbidden: trespassing, in the absence of authorization, constitutes a serious criminal offence punishable by law. In the event of a room key being lost, a refund of € 100.00 must be provided for the damage caused.
A number of people higher than the maximum allowed in a room is forbidden. It is also forbidden to let strangers in without having previously communicated it to the manager and having received express consent.
All the accommodations provided are clean and in working order.
Cookie Law – GDPR EU
REGINA sas
Piero Marino Merlo
Viale Umberto I °, 157
Bagni di Lucca, 55022 – Lucca
VAT number: 00416600468
CIN IT046002A165K7ZN6A
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Privacy Policy GDPR EU
REGINA sas
Piero Marino Merlo
Viale Umberto I°, 157
Bagni di Lucca, 55022 – Lucca
P.Iva: 00416600468
Information on the protection of personal data (GDPR 679/2016)
Regarding who provides Personal Data to the company REGINA sas with public name Park Hotel Regina and Site / Domain: PARKHOTELREGINA.it, by e-mail, telephone, through procedures commonly called “online booking” (automated booking or less) and / or directly on site at the reception.
Pursuant to and for the purposes of EU Reg. 2016/679 we provide some information regarding the processing of data, to comply with legal obligations and because transparency and correctness are a fundamental part of our activity regarding the GDPR EU 679/2016.
Users of the site are informed
that the Data will be processed in accordance with the legislative provisions of the aforementioned legislation and the confidentiality obligations set forth therein according to the principles of correctness, lawfulness, transparency and protection of your privacy.
Legal basis
The processing of customer data is based on the consent provided directly by the customer, and on the necessary processing to allow the conclusion of the service contract, or with the use or consultation of this site by visitors and users who explicitly approve the this privacy statement and consent to the processing of their personal data in relation to the methods and purposes described below, including disclosure to bodies responsible for the normal procedures required by law for the provision of our hospitality services.
Art. 6 paragraph 1) lett. a) the interested party has given consent to the processing of their personal data for one or more specific purposes; b) the processing is necessary for the execution of a contract of which the interested party is a party or for the execution of pre-contractual measures adopted at the request of the same; f) the processing is necessary for the pursuit of the legitimate interest of the data controller or third parties.
Holder of the treatment
The Data Controller of personal data for the REGINAsas company in Viale Umberto I °, 157
Bagni di Lucca, 55022 – Lucca with VAT number: 00416600468 is Mr. Piero Marino Merlo who can be contacted for any information or request regarding the EU GDPR at the addresses: [email protected] or tel +39 0583 805151.
Purpose of the processing
1) To manage, conclude and execute the agreed contractual relationship, including any fulfillment relating to tax and accounting obligations.
2) Manage and execute the contact requests of the interested party, requests for the provision of services, requests for assistance, including through communication to third parties.
3) Data deriving from implicit transmission in the use of Internet communication protocols, through processing to allow the identification of users, IP addresses or domain names of the computers used by users who connect to the site, including the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the IT environment of the user. These data are collected in an exclusively aggregated form in order to verify the correct functioning of the site, and for security reasons used for the sole purpose of obtaining anonymous statistical information on the use of the site or for technical reasons of correct functioning.
4) The data could also be used to ascertain responsibility in the event of hypothetical computer crimes against the IT structure (legitimate interests of the owner).
Territorial scope
The Data Controller informs that the servers are located in Italy and that it will process the data provided, mainly directly or through an assignment to another subject in the European context.
The interested party
Pursuant to Article 15 of EU Regulation 679/2016, you have the right to obtain confirmation of the existence or not of data concerning you, to obtain an indication of the origin and of the purposes and methods of processing, updating, rectification , integration of data, deletion of data processed in violation of the law and has the right to object to processing for the purpose of sending advertising material.
REGINA sas
Piero Marino Merlo
Viale Umberto I °, 157
Bagni di Lucca, 55022 – Lucca
VAT number: 00416600468
